Canada’s most trusted freight forwarder and customs broker for over 75 years.
Put your freight and customs brokerage in the right hands. Fast, smooth, and reliable services from people who care and won’t leave you in the dark when things get tough. We handle your logistics, so you can get the peace of mind you deserve.
Upgrade to a more
reliable and responsive
logistics provider.
You’re more than just a number. Our expert team takes the time to learn about your business and your needs. No more talking to machines or wasting time on hold. When you call us, a real person answers and connects you to an expert who knows your business.
Our expert support team is available round the clock. Whether you need a problem solved or a question answered, we are here to help.
We have over 75 years experience helping businesses like yours succeed. Find out why we’re Canada’s most trusted freight forwarder and customs broker.
SMART Logistics
Controlling how freight moves through your supply chain could save you thousands – or more.
Working with us means someone always asks: how can we make this shipment better?
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Single-sourced trucking, customs clearance and distribution to expedite your freight shipments between the U.S. and Canada.
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From freight to customs and beyond, take control and save
Don’t surrender control of your shipment to your vendor or customer. Whether you’re buying or selling, you should be the one choosing the freight forwarder and customs broker to meet your needs. With Universal Logistics, you make shipping decisions that save you money, optimize transit time, and benefit your business.
You can save thousands of dollars per shipment by avoiding markups from your vendor and choosing a service that’s tailored to you. We’ll advise you on how to optimize your freight terms, so you always know what you’re paying for and what’s happening with your shipment.
Our team identifies optimized shipping routes, finds money-saving opportunities, and solves problems before they start costing you money.
You Control Your Shipment
Don’t surrender control of your shipment to your vendor or customer. Whether you’re buying or selling, you should be the one choosing the freight forwarder and customs broker to meet your needs. With Universal Logistics, you make shipping decisions that save you money, optimize transit time, and benefit your business.
Save Money & Gain Visibility
You can save thousands of dollars per shipment by avoiding markups from your vendor and choosing a service that’s tailored to you. We’ll advise you on how to optimize your freight terms, so you always know what you’re paying for and what’s happening with your shipment.
Your Logistics. Optimized.
Our team identifies optimized shipping routes, finds money-saving opportunities, and solves problems before they start costing you money.
International Freight Solutions
International ocean and air freight; trucking within Canada and the US. All the shipping services you need, one trusted company.
No more one-size-fits-all solutions. Our team understands your needs and finds the ideal carriers and shipping routes for you.
Our company has over 75 years of customs brokerage experience. We’ll also manage your customs compliance needs while you focus on the business you love.
Simplified Freight Forwarding
International ocean and air freight; trucking within Canada and the US. All the shipping services you need, one trusted company.
Services Tailored to You
No more one-size-fits-all solutions. Our team understands your needs and finds the ideal carriers and shipping routes for you.
Airtight Customs Compliance
Our company has over 75 years of customs brokerage experience. We’ll also manage your customs compliance needs while you focus on the business you love.
Streamlined Cross-Border Shipments
Tired of your shipments getting stuck at Customs? We take care of everything in advance to ensure your freight is customs cleared and compliant when it hits the border.
Cross-border and domestic trucking, licensed customs brokerage, and warehousing/distribution on both sides of the Canada-US border.
From labour disputes to severe weather, when unexpected supply chain disruptions arise, our team keeps you informed and your shipments on track.
Say Goodbye to Costly Customs Delays
Tired of your shipments getting stuck at Customs? We take care of everything in advance to ensure your freight is customs cleared and compliant when it hits the border.
The Complete Logistics Package, One Reliable Source
Cross-border and domestic trucking, licensed customs brokerage, and warehousing/distribution on both sides of the Canada-US border.
We Expect the Unexpected
From labour disputes to severe weather, when unexpected supply chain disruptions arise, our team keeps you informed and your shipments on track.
Your Customs Compliance Experts
Universal Logistics is licensed on both sides of the Canada-US border. Our experts stay with you throughout the process, from pre-arrival to post-audit. That means no more complicated handoffs, no more delays, and no more aftermath headaches. You get peace of mind knowing your shipment is in good hands from start to finish.
Our PARS/PAPS trackers keep you updated on your customs clearance information, so you can have confidence that your shipment is on track, while our easy-to-use UConnect portal lets you access seamless document management, imaging, e-billing, CBSAdeclarations, and much more. From database management to customs release and audit support, our licensed customs compliance experts manage it all from beginning to end.
Testimonials
See the difference that 75 years of logistics excellence can make in your business.
Here’s what our clients have to say:
"Universal has helped us save money….control our freight and leverage our freight spend"
David Rawlingson
Director, Supply Chain
Tree of Life Canada
Since joining Tree of Life 5 years ago, I have had the privilege of partnering with Universal Logistics. Universal has proven to be a collaborative and trusted partner for both our customs and freight business. They are professional and very knowledgeable in the field of customs and freight.
On the customs side they have the experienced team for both our U.S. and Canadian clearances, including our international ocean and air shipments. They have gone over and above by helping some of our vendors complete paperwork and clear shipments as a partner for Tree of Life.
For our freight Universal has helped us save money on our shipping by advising us on opportunities to control our freight and leverage our freight spend. They have provided their expertise in freight management enabling us to save thousands of dollars on our freight business.
The ease of working with Universal allows us direct access to their Executive, Director and Management teams who are always available to meet and discuss our issues and challenges. This was evident over the past 3 years as they helped us navigate through a severely disrupted supply chain.
We have a great partnership with Universal and trust they are always looking out for our best interests for Customs compliance and carrier selection.
David Rawlingson
Director, Supply Chain
Tree of Life Canada
"I love being able to rely on Universal’s failsafe service to make my job so easy!"
Danielle Adair
Customs Compliance Manager – Canada
Electrolux Canada Corp.
To whom it may concern,
I am the Customs Compliance Manager with Electrolux Canada Corp. I have been with the company for 8 ½ years and switched to Universal Logistics back in 2015, a year after I started with Electrolux. We are an appliance manufacturer with brands such as Frigidaire, Electrolux and Anova.
After having experienced the services of some of Canada’s BIG customs brokers, I wanted to make the shift to a smaller, more nimble service provider, hoping I would get from them; exceptional client service levels, consistency with regards to staffing and a true partner in my compliance process. As a mid-size family owned logistics company, Universal Logistics has managed to deliver on all of this!
I have been able to capitalize on Universal Logistics Customs Brokerage services for all our clearances into Canada and work closely with their compliance team to ensure Electrolux maintains our status as a trusted trader with CBSA and CBP alike. They have assisted us with PIP certification, CT-PAT re-validation audits and so much more!
I am confident that when I send an email or place a phone call with Universal Logistics my requests are answered quickly, efficiently and thoroughly with all of the Universal team. Whether I am requesting an ocean freight quote, seeking an HS classification or obtaining a report, I love being able to rely on Universal’s failsafe service to make my job so easy!
Danielle Adair
Customs Compliance Manager – Canada
Electrolux Canada Corp.
"Universal Logistics has been a trusted choice … a valued partner for 32 years"
Kathy Krucenski
Senior Customs Compliance Coordinator
Rich Products Corporation
Rich Products Corporation began our relationship with Universal Logistics in 1991 and have considered them a valued partner for 32 years.
Universal Logistics has been a trusted choice for Rich Products as a Freight Forwarder and Customs Broker, and we have never been disappointed. Universal provides our Customs Brokerage in both the US and Canada and we depend on their knowledge and expertise to help our business maintain compliance.
When we went to bid a few years ago, we left a much larger broker to expand our relationship with Universal. During the bid process we valued their rigorous compliance processes, the knowledgeable team environment, and the ready and prompt service Universal provides.
As a family-owned company, Rich Products identified with the family-owned business model at Universal and knew we would continue to enjoy our relationship with them for many years to come.
I would recommend the services of Universal Logistics without any hesitation!
Kathy Krucenski
Senior Customs Compliance Coordinator
Rich Products Corporation
"They are true professionals … reliable and always make themselves available"
Afshin Nakhaei
Vice President of Finance & IT
Miele Canada
Miele Canada has partnered with Universal Logistics to manage our Canadian customs brokerage for more than three decades. They are true professionals, experts in their field, reliable and always make themselves available to provide effective advice and services.
No matter the request, big or small, the job is done accurately and timely. Whether it’s consulting on refund projects to recover duties from CBSA or helping us to get registered and ready for CARM, Universal is there for us at every step.
I highly recommend Universal Logistics to any company in need of a true business partner.
Afshin Nakhaei
Vice President of Finance & IT
Miele Canada
"They have always been very interested in understanding and addressing the specific needs of our business"
Kevin Hanson
President & Publisher
Simon & Schuster Canada
I am very pleased to recommend the services of Universal Logistics. We’ve always enjoyed a successful and collaborative relationship. Part of this collaboration has involved systems integration between our two organizations to enable full EDI communication for enhanced efficiencies and compliance. Universal has worked closely with our IT and transportation groups to ensure seamless integration and updates where needed. Universal has consistently offered a high level of customer service.
In addition to our day-to-day contacts throughout their trucking, customs IT, and accounting departments, we’ve enjoyed close contact at the executive level. The executive team is readily available to discuss issues and look at ways to improve our business relationship. They have always been very interested in understanding and addressing the specific needs of our business. Combining a high level of service with competitive pricing, Universal has been a valued partner to S&S for over 40 years and we highly recommend their services.
Kevin Hanson
President & Publisher
Simon & Schuster Canada
"For the 28th consecutive year ... recommending Universal Logistics as the international freight forwarder and customs broker"
Anne McClelland
Executive Director
Book and Periodical Council
I am pleased to inform you that, for the 28th consecutive year, the Book and Periodical Council’s Freight & Distribution Committee is recommending Universal Logistics as the international freight forwarder and customs broker. Universal has earned this continued confidence on the strength of a full complement of customs brokerage services at competitive prices, AMPS consulting and ocean and air consolidation services from the UK and other international printing centres such as China, Hong Kong, Singapore, Italy, Australia, Germany, France, Spain and the USA.
Their continued dedication to education and seminar training on issues of particular interest to our industry has been invaluable. Universal Logistics has provided our membership with the tools required to help streamline and maximize their operational capabilities. Their partnership approach to compliance and their ability to bring representation from Canada Customs to discuss those issues specific to our industry are unique.
We value the tradition of fine service Universal Logistics has provided to the publishing trade and look forward to developing our ongoing relationship.
Anne McClelland
Executive Director
Book and Periodical Council
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The S-M-A-R-T approach to freight and customs.
Want an expert second opinion on your freight and customs spending? We’re here to help.
With our free, no-obligation SMART Review, we’ll analyze your freight and customs spending and give you a second opinion that could save you thousands of dollars.
The S-M-A-R-T Process
- Save money by improving transit times and reducing costs.
- Measure and analyze your current freight and customs spending.
- Assess the available options based on your needs and budget.
- Realize improvements by optimizing routes, transit times, and customs compliance.
- Take Control by negotiating Incoterms that maximize your savings.
