Testimonials
See the difference that 75 years of logistics excellence can make in your business. Here’s what our clients have to say.
"Universal has helped us save money….control our freight and leverage our freight spend"
David Rawlingson
Director, Supply Chain
Tree of Life Canada
Since joining Tree of Life 5 years ago, I have had the privilege of partnering with Universal Logistics. Universal has proven to be a collaborative and trusted partner for both our customs and freight business. They are professional and very knowledgeable in the field of customs and freight.
On the customs side they have the experienced team for both our U.S. and Canadian clearances, including our international ocean and air shipments. They have gone over and above by helping some of our vendors complete paperwork and clear shipments as a partner for Tree of Life.
For our freight Universal has helped us save money on our shipping by advising us on opportunities to control our freight and leverage our freight spend. They have provided their expertise in freight management enabling us to save thousands of dollars on our freight business.
The ease of working with Universal allows us direct access to their Executive, Director and Management teams who are always available to meet and discuss our issues and challenges. This was evident over the past 3 years as they helped us navigate through a severely disrupted supply chain.
We have a great partnership with Universal and trust they are always looking out for our best interests for Customs compliance and carrier selection.
David Rawlingson
Director, Supply Chain
Tree of Life Canada
"I love being able to rely on Universal’s failsafe service to make my job so easy!"
Danielle Adair
Customs Compliance Manager – Canada
Electrolux Canada Corp.
To whom it may concern,
I am the Customs Compliance Manager with Electrolux Canada Corp. I have been with the company for 8 ½ years and switched to Universal Logistics back in 2015, a year after I started with Electrolux. We are an appliance manufacturer with brands such as Frigidaire, Electrolux and Anova.
After having experienced the services of some of Canada’s BIG customs brokers, I wanted to make the shift to a smaller, more nimble service provider, hoping I would get from them; exceptional client service levels, consistency with regards to staffing and a true partner in my compliance process. As a mid-size family owned logistics company, Universal Logistics has managed to deliver on all of this!
I have been able to capitalize on Universal Logistics Customs Brokerage services for all our clearances into Canada and work closely with their compliance team to ensure Electrolux maintains our status as a trusted trader with CBSA and CBP alike. They have assisted us with PIP certification, CT-PAT re-validation audits and so much more!
I am confident that when I send an email or place a phone call with Universal Logistics my requests are answered quickly, efficiently and thoroughly with all of the Universal team. Whether I am requesting an ocean freight quote, seeking an HS classification or obtaining a report, I love being able to rely on Universal’s failsafe service to make my job so easy!
Danielle Adair
Customs Compliance Manager – Canada
Electrolux Canada Corp.
"Universal Logistics has been a trusted choice … a valued partner for 32 years"
Kathy Krucenski
Senior Customs Compliance Coordinator
Rich Products Corporation
Rich Products Corporation began our relationship with Universal Logistics in 1991 and have considered them a valued partner for 32 years.
Universal Logistics has been a trusted choice for Rich Products as a Freight Forwarder and Customs Broker, and we have never been disappointed. Universal provides our Customs Brokerage in both the US and Canada and we depend on their knowledge and expertise to help our business maintain compliance.
When we went to bid a few years ago, we left a much larger broker to expand our relationship with Universal. During the bid process we valued their rigorous compliance processes, the knowledgeable team environment, and the ready and prompt service Universal provides.
As a family-owned company, Rich Products identified with the family-owned business model at Universal and knew we would continue to enjoy our relationship with them for many years to come.
I would recommend the services of Universal Logistics without any hesitation!
Kathy Krucenski
Senior Customs Compliance Coordinator
Rich Products Corporation
"They are true professionals … reliable and always make themselves available"
Afshin Nakhaei
Vice President of Finance & IT
Miele Canada
Miele Canada has partnered with Universal Logistics to manage our Canadian customs brokerage for more than three decades. They are true professionals, experts in their field, reliable and always make themselves available to provide effective advice and services.
No matter the request, big or small, the job is done accurately and timely. Whether it’s consulting on refund projects to recover duties from CBSA or helping us to get registered and ready for CARM, Universal is there for us at every step.
I highly recommend Universal Logistics to any company in need of a true business partner.
Afshin Nakhaei
Vice President of Finance & IT
Miele Canada
"They have always been very interested in understanding and addressing the specific needs of our business"
Kevin Hanson
President & Publisher
Simon & Schuster Canada
I am very pleased to recommend the services of Universal Logistics. We’ve always enjoyed a successful and collaborative relationship. Part of this collaboration has involved systems integration between our two organizations to enable full EDI communication for enhanced efficiencies and compliance. Universal has worked closely with our IT and transportation groups to ensure seamless integration and updates where needed. Universal has consistently offered a high level of customer service.
In addition to our day-to-day contacts throughout their trucking, customs IT, and accounting departments, we’ve enjoyed close contact at the executive level. The executive team is readily available to discuss issues and look at ways to improve our business relationship. They have always been very interested in understanding and addressing the specific needs of our business. Combining a high level of service with competitive pricing, Universal has been a valued partner to S&S for over 40 years and we highly recommend their services.
Kevin Hanson
President & Publisher
Simon & Schuster Canada
"For the 28th consecutive year ... recommending Universal Logistics as the international freight forwarder and customs broker"
Anne McClelland
Executive Director
Book and Periodical Council
I am pleased to inform you that, for the 28th consecutive year, the Book and Periodical Council’s Freight & Distribution Committee is recommending Universal Logistics as the international freight forwarder and customs broker. Universal has earned this continued confidence on the strength of a full complement of customs brokerage services at competitive prices, AMPS consulting and ocean and air consolidation services from the UK and other international printing centres such as China, Hong Kong, Singapore, Italy, Australia, Germany, France, Spain and the USA.
Their continued dedication to education and seminar training on issues of particular interest to our industry has been invaluable. Universal Logistics has provided our membership with the tools required to help streamline and maximize their operational capabilities. Their partnership approach to compliance and their ability to bring representation from Canada Customs to discuss those issues specific to our industry are unique.
We value the tradition of fine service Universal Logistics has provided to the publishing trade and look forward to developing our ongoing relationship.
Anne McClelland
Executive Director
Book and Periodical Council
"What truly sets Universal apart is the proactive communication at every stage of the journey"
Brian Topping
Operations Manager
Travel Buggy
I wanted to take a moment to express my heartfelt gratitude for the exceptional service we’ve experienced since partnering with Universal Logistics for our cross-border shipments from Canada to the US.
Before working with Universal, our previous logistics provider was efficient in booking shipments, but the delivery process often took around two weeks, with a notable lack of communication post-pickup. Any issues that arose left us in the dark, requiring us to initiate inquiries about our shipment’s status.
Since switching to Universal Logistics, the difference has been remarkable. Not only are shipments picked up promptly, but they now also arrive at their destination in less than a week. What truly sets Universal apart is the proactive communication at every stage of the journey. We receive regular updates, keeping us informed and at ease. Additionally, Universal’s coordination of inbound delivery appointments has significantly streamlined the entire process, ensuring smooth and efficient deliveries.
The level of service provided by Universal has exceeded my expectations and redefined what I thought was possible in freight services. Because of this outstanding performance, Universal Logistics will be our go-to provider for all future business needs.
Thank you once again for your dedication to excellence. It’s been a game-changer for us.
Brian Topping
Operations Manager
Travel Buggy
"We appreciate all the hard work with rescheduling our containers following the Montreal Port strike"
Tyler Fearn
International Manager
Quality Move Management Inc. – Vancouver
I wanted to reach out and say how much we appreciate Marina and all the hard work she does; specifically with rescheduling our containers following the Montreal Port strike.
Tyler Fearn
International Manager
Quality Move Management Inc. – Vancouver
"We have relied on the expertise of Universal to help us with new tariff codes, CUSMA and most recently, CERS"
Phyllis Venis
Director of Operations
Bottcher Canada Limited
In 2009 we changed our customs broker to Universal Logistics. At the time it seemed like a daunting process. With the help of our account rep, Brenda Munroe, the transition went very smoothly. When our company was purchased, Brenda reached out to the company’s US head office and handled the new account requirements seamlessly.
Over the years we have relied on the expertise of Universal Logistics to help us with new tariff codes, updating our NAFTA/CUSMA, and most recently the CERS.
Universal has always handled our inquiries in a timely manner.
I would not hesitate in recommending Universal Logistics as a customs broker for all one’s inbound and outbound customs needs.
Phyllis Venis
Director of Operations
Bottcher Canada Limited
"Make my life easy and not create obstacles – you've delivered"
Francois Brisson
President
Motion Distribution Inc. – Quebec
First, I’ll answer your question about our “first year” together; WOW! We’ve been very satisfied with how things are being done and handled. My objective was to work with a Forwarder that would make my life easy and not create obstacles and you’ve delivered.
You’ve been instrumental in this and I want to thank you for this.
Francois Brisson
President
Motion Distribution Inc. – Quebec
"Fast, smooth, amazing! "
Mateusz Kipczak
CEO
EEA Solutions Inc.
Shipping with you was a quantum leap in terms of the experience, fast, smooth, amazing! Thank you!
Mateusz Kipczak
CEO
EEA Solutions Inc.
"Super helpful when both solving problems and explaining process to clients"
Lara Smith
Managing Editor
Figure 1 Publishing
I just wanted to take a moment to commend Debbie McGuire. She’s so on the ball, all I have to do is cc her and I know the issue is on her radar – even if it’s not entirely in her realm of responsibilities. She’s so helpful and takes the time to explain what’s going on so I can understand the source of a problem or simply how a system is supposed to work. What I love is that she’s a critical thinker and sees the big and the little picture, which is super helpful when both solving problems and explaining process to clients, like me.
