Canda: 905-882-4880 US: 716-882-4100
Photo of truck at border where it could be tracked with the PAPS tracker, available for clients who use the customs brokerage services of Universal Logistics USA.

Innovative Logistics Solutions   |   Traditional Family Values

CUSTOMS BROKERAGE (UNITED STATES) – PAPS

How to use the PAPS Tracker

Fax PAPS requests to 1-866-241-7833 or phone 1-800-767-8525. PAPS must be faxed at least three hours prior to arrival.

When sending customs clearance documents, please remember to provide the port of arrival and a contact number where you can be reached.

Failure to take this step may result in delays of your shipment through U.S. Customs. Once a PAPS release has been accepted, Customs cannot change the port code. If you need to change the port code, the original entry must be cancelled and a new entry must be made. Charges may apply.

If your shipment has not been acknowledged by U.S. Customs or you require more information, please contact us:

U.S. HEAD OFFICE

Universal Logistics USA Inc.
2205 Kenmore Avenue, Suite 106
Buffalo (Tonawanda), New York
14207-1329

Phone: (716) 882-4100
Toll Free: (800) 767-8525
Fax: (716) 882-4133
PAPS fax: (866) 241-7833
PAPS email: paps@universallogisticsusa.com

Office Hours
Monday – Friday 7:00 am – 11:00 pm
Saturday – 8:00 am – 12:00 am
Sunday – 10:00 am – 2:00 am

After-hours Emergency Cell
1-800-767-8525

General Manager
Marion Bradnam
Email: mbradnam@universallogisticsusa.com




Quick Tips

Tip #46 – Issue Express Bills of Lading instead of Originals and avoid delays and unnecessary costs

Original Bills of Lading are a good way to ensure immediate payment of your merchandise on shipments where you do not have an established credit arrangement with your client.



Take control and save International freight solutions Streamlined cross border shipments
Positive SSL