Fax PAPS requests to 1-866-241-7833 or phone 1-800-767-8525. PAPS must be faxed at least three hours prior to arrival.
When sending customs clearance documents, please remember to provide the port of arrival and a contact number where you can be reached.
Failure to take this step may result in delays of your shipment through U.S. Customs. Once a PAPS release has been accepted, Customs cannot change the port code. If you need to change the port code, the original entry must be cancelled and a new entry must be made. Charges may apply.
If your shipment has not been acknowledged by U.S. Customs or you require more information, please contact us:
U.S. HEAD OFFICE
Universal Logistics USA Inc.
2205 Kenmore Avenue, Suite 106
Buffalo (Tonawanda)
New York  14207-1329
USA
- (716) 882-4100
- Toll-free: (800) 767-8525
- (716) 882-4133
- PAPS: (866) 241-7833
- paps@universallogisticsusa.com
Office Hours
Monday – Friday 7:00 am – 11:00 pm
Saturday – 8:00 am – 12:00 am
Sunday – 10:00 am – 2:00 am
Saturday – 8:00 am – 12:00 am
Sunday – 10:00 am – 2:00 am
After-hours Emergency Cell
1-800-767-8525
General Manager
Contact: Marion Bradnam