About
Seven Decades of Premium Client Care
We put our clients first, so you can always have peace of mind knowing your business is in good hands.
“Everything starts with the client. Think first about the Client’s business, the Client’s needs and the Client’s opportunities.”
– Frank Glionna Sr., Universal Logistics President, 1949-1957
Staying True to Our Family Values
OUR PROMISE TO YOU
Honour our heritage
Follow the example set by our founders
Promote team work
We are stronger together
Respect our commitments
Doing what we promise and expecting our employees to do the same with our valued clients.
Take responsibility
Never pass the buck
Empower employees
Giving every client the insights and advice they need to make informed decisions for their business.
Nurture our relationships
Helping our clients plan for the future, not just for the present.
Guarantee reliable and professional communication
Our responsive team keeps you up to date with the latest news and information impacting your company’s logistics. You’ll never feel left in the dark again.
Treat every client like family
Whether your business has a handful of shipments per month or thousands per year, we know you by name and give you the excellent service you deserve.
Be accessible when it matters
When you need answers, get direct access to key decision makers who will help you make sense of the situation and offer immediate solutions.
Commit to a detail-oriented service
We pay attention to the small stuff, so you can focus on running your business with confidence.
Give back to our community
Universal Logistics is committed to supporting local initiatives and improving the lives of the people in our community.
Our History Makes Us
Who We Are
Universal Logistics was founded in 1949 when Frank Glionna Sr. left his job as a manager at railcar company, Universal Consolidated Car, to forge his own legacy. Initially only focused on Canadian customs brokerage, it didn’t take long for Universal Customs Brokers Limited to become a recognized and trusted logistics partner.
In 1957, the next generation (Frank Glionna Jr.) took over and began modernizing our approach to client care while introducing freight forwarding services to the company. By putting our clients first, providing excellent service, and prioritizing long-term business relationships, we strengthened our company’s core values.
Today, Universal Logistics is run by the third generation of the family business, brothers Michael, David, Mark, and Paul Glionna (1995 – present). They’re committed to providing the latest logistics services while honouring the traditional client-oriented values that make our company unique.
Learn more about why Universal Logistics is the best choice for your business. Click the button below to get started today.
The key difference is that every client is assigned a Client Relations representative, dedicated to understanding the client's needs and bringing value to the client's business. It does not matter whether you have 50 shipments a year or 2,000, you get that level of service.
When you call us, a real person answers.
Our emphasis on treating clients like family applies to more than just our logistics services. It’s also in the little touches, such as having a corporate office reception where every visitor and caller is greeted by a person, not a message board or auto attendant with instructions on how to get assistance.
When unexpected supply chain disruptions occur, you need immediate answers about your shipment’s status. That’s why we take pride in immediately connecting you to an expert who can help, not leaving you on hold. It’s just one of the reasons why we’ve been Canada’s most trusted logistics partner for over 75 years.
Three generations of commitment to excellent client care.
When you partner with us, you’re more than just a number in the client database – our team knows you by name, and they take pride in learning about your business.
Whether you’re looking for cross-border trucking and customs brokerage or international freight forwarding, we take the time to tailor our services to your specific needs, so you can have confidence that your business is in good hands.
Add it all up and it's easy to see why so many businesses say Universal Logistics is in a league of its own – big enough to offer innovative logistics solutions, small enough to offer superior client service based on family values.
Why settle for less?
Meet Our Team
Meet the team behind our promise to deliver innovative logistics solutions and traditional family values
Community Service
On an ongoing basis, Universal Logistics, a leading global logistics services company, supports a wide variety of charitable organizations located within and outside Canada.
