"I am very pleased to recommend the services of Universal Logistics. We've always enjoyed a successful and collaborative relationship. Part of this collaboration has involved systems integration between our two organizations to enable full EDI communication for enhanced efficiencies and compliance. Universal has worked closely with our IT and transportation groups to ensure seamless integration and updates where needed. Universal has consistently offered a high level of customer service.
"In addition to our day-to-day contacts throughout their trucking, customs IT, and accounting departments, we've enjoyed close contact at the executive level. The executive team is readily available to discuss issues and look at ways to improve our business relationship. They have always been very interested in understanding and addressing the specific needs of our business. Combining a high level of service with competitive pricing, Universal has been a valued partner to S&S for over 40 years and we highly recommend their services."
Kevin Hanson, President & Publisher
Simon & Schuster Canada
January 23, 2019
Industry category: Publisher
"Here at Grainger we were fortunate to find Universal Logistics who were able to help us with an urgent project that lasted approximately ten months. We partnered with Universal to warehouse and process some merchandise that eventually was sent back to our supplier base in Canada and the United States. We also worked to dispose of merchandise through an additional third-party provider and redeployed/relabeled merchandise that transitioned back into our distribution network.
This project required coordination with the Grainger/AGI Transportation department, the Grainger inventory area, Compliance management, Export and other internal business partners on an ongoing basis which Universal performed in a seamless manner.
The project that we worked on required agility and flexibility as the requirements of this project changed a few times and Universal was up to the challenge. We did not have the time required to create a systemic solution, so we had to exchange data manually. This can be incredibly frustrating, but the contacts we worked with were always willing to do whatever it took to get the job done.
During the time that we worked together, we found all of our Universal contacts to be professional, collaborative and very easy to work with.
If we have a need or requirement in the future, we would not hesitate to work with Universal and I would recommend them highly to anyone who was considering Universal as a business partner."
Simon Lodge, Reverse Logistics Manager
W.W. Grainger, Inc. – Illinois, USA
May 24, 2019
Industry Category: Industrial supplies & safety products
"I noticed Universal Logistics is celebrating its 70-year anniversary. Just wanted to congratulate you all for this milestone and wanted to tell you for me it`s no surprise as Universal logistics is one of our favorite service providers. Continue offering your fantastic services, high flexibility and great performance, so I can congratulate you again later."
Diepekh Bholansingh, Senior Logistics Manager
BrandLoyalty Sourcing B.V. – Netherlands
January 17, 2019
Industry category: Loyalty rewards programs for retail stores
"I have worked with many brokerage houses and would recommend Universal without reservation. Always courteous and responsive to our needs or concerns."
Melissa Herkalo, Import Manager
World and Main (Cranbury), LLC – New Jersey, USA
February 13, 2019
Industry category: Home, hardware & building supplies
"First let me start by giving all of you a big THANK YOU for all your hard work and diligence you provide each and every day. You work tirelessly, day and NIGHT, to make sure all things run smoothly, as much as possible, for your clients. Your service level is exceptional and I would highly recommend your business to anyone. This you should be very proud of.
"May our business relationship in 2019 continue to grow together.
"Again, I would like to thank EACH and every one of you for all that you do!"
Jamie Ellis-Sgro, Purchasing
Choko Motorsports Inc.
December 19, 2018
Industry category: Sportswear & clothing accessories
"Since Andrew first met with us and explained the services standards that Universal Logistics provides, we have not been disappointed! The transition from our existing broker was painless and well controlled with Andrew's guidance. It has now been six months since we changed to Universal and everyone we have worked with has gone out of the way to ensure our needs are met!
"Aside from having a single point of contact looking after us, getting to know other Universal team members such as Kevin, in their U.S. Office, and Brian, in Consulting, we're convinced that we've found in Universal a responsive partner who cares about our success!
"Without hesitation, I recommend using the customer brokerage services of Universal Logistics!"
Gayle Murray, Manager – Customs & Traffic
Olbert Metal Sales
September 15, 2017
Industry category: Stainless Steel, Aluminum & Carbon Steel
"Switching our Customs Brokerage service requirements to Universal Logistics has been a unique and positive experience. Their Sales person, Andrew, did an excellent job of clearly outlining the details and benefits of the services available to us. Almost more importantly, Universal has gone on to deliver on each of the promises made during the initial sales process! What a rarity!
"Universal Logistics has shown that finding the right company can reward you with a high level of service, competitive pricing and a single point of contact!
"The whole process from the day we first met, to when we agreed to switch to Universal Logistics, through the transition from our previous, long standing, customs broker, to the daily assistance when needed, has been a breath of fresh air.
"We would highly recommend Universal Logistics to manage any company's brokerage requirements!"
Kurtis Chapman, General Manager
April 21, 2017
Industry category: Protective packaging
"We signed on with your company at the beginning of the year and since then have been enjoying a very high level of service, starting with your receptionist. It is refreshing to have a live person answer our call and to not have to rely on voice mail. Please never change this! I also want to especially point out the superior service we receive from Brenda Munroe.
"Not only is she one of the most professional people that I know, she is also extremely pleasant to do business with and has a fantastic sense of humor. Please make sure to tell her how much we appreciate working with her! Thanks again for your great service."
Wayne Arsenault, Purchasing Manager
AirBorn Flexible Circuits
September 14, 2015
Industry category: Electronics
"I wanted to take this opportunity to let you know what a great job Debbie and Veena have done to get our shipment from Waterloo to The Netherlands, including a Carnet, on time. I knew Universal could do it, I just wanted the rest of Huron Digital Pathology to see how you always "pull out all the stops" to make things happen.
"I don't know for sure when /where Debbie's responsibilities end and Veena takes over. It seems to work beautifully, great combination. Ladies, you sure know what you are doing. Thank you again for your professionalism and competence. I couldn't believe that Veena actually answered my email on Saturday evening."
Maureen Chesney, Office Administrator
Huron Digital Pathology
Jan 12, 2016
Industry category: Medical devices
"I am pleased to inform you that, for the 24th consecutive year, the Book and Periodical Council's Freight & Distribution Committee is recommending Universal Logistics as the international freight forwarder and customs broker. Universal has earned this continued confidence on the strength of a full complement of customs brokerage services at competitive prices, AMPS consulting and ocean and air consolidation services from the UK and other international printing centres such as China, Hong Kong, Singapore, Italy, Australia, Germany, France, Spain and the USA.
"Their continued dedication to education and seminar training on issues of particular interest to our industry has been invaluable. Universal Logistics has provided our membership with the tools required to help streamline and maximize their operational capabilities. Their partnership approach to compliance and their ability to bring representation from Canada Customs to discuss those issues specific to our industry are unique.
"We value the tradition of fine service Universal Logistics has provided to the publishing trade and look forward to developing our ongoing relationship."
Anne McClelland, Executive Director
Book and Periodical Council
April 16, 2019
Industry category: Canadian Association for book publishers. The above letter was sent to their membership.
"Our company has utilized various services provided by Universal Logistics for
over 15 years. While there are numerous firms boasting similar services, we found that
Universal genuinely practices what they preach. As most of our product lines are imported, it is critical that a Company's Customs broker is competent and knowledgeable in the importation process.
"While initially only using their brokerage services, today we utilize Universal for freight consolidation, overseas shipping and consolidated warehousing, all of which are handled efficiently and cost effectively. In view of the above we have no hesitation in recommending Universal as your potential traffic and logistics specialists."
John Meinen, President
December 16, 2015
Industry category: Fluid power and control systems
"I just wanted to send you a note to say how pleased we are with Brenda Munroe's service. She is extremely pleasant, courteous, knowledgeable and helpful to us. She goes above and beyond to help service our company's needs in regards to importing and exporting products. She comes across as a 'stake holder' in Universal Logistics, as if it were her own company. Too often people only hear about the 'bad' experiences, so I just wanted to let you know about our 'good' experience with Universal Logistics and Brenda in particular."
Ron Weening, President
Weening Brothers Manufacturing
January 8, 2016
Industry category: Agricultural equipment
"I just wanted to thank you (Brian Rowe) and John (Leis) for your help yesterday. I really appreciate that you took the time to consult with me so I could resolve the issue regarding my shipment of meters to the States. Your expertise and the time you took to explain what I had to do is above and beyond. Thank you again."
Karen MacLaughlin, Production Supervisor
Intellimeter Canada Inc.
April 15, 2016
Industry category: Industrial meters
Tip #27 – Show compliance with wood packaging regulations
Making your compliance with wood packaging regulations highly visible on all documentation reduces your chances of being inspected, especially now that enforcement is becoming increasingly stringent.