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No one could dispute that 2020 was one of the most challenging years of recent times. The Coronavirus pandemic impacted every aspect of our lives, but there is real hope that with the arrival of the vaccine, life will return to normal in 2021.
COVID-19 also did not spare the economy or the business world, ripping them both apart. There were no manuals or SOPs, detailing how a business should manage themselves and continue to function during an epic event like a pandemic. Everything had to be learned on the go and the experiences were used to continue to provide our clients with superior client service levels.
Universal is proud of our employees; how they handled the adversities of the pandemic and continued conducting business as usual. Despite the challenges of working remotely, the Universal employee team stepped up to ensure there were no disruptions in service. They never lost sight of the importance of focusing on our clients’ needs.
In addition, we are very thankful to our clients for the continued support and loyalty shown to us during these challenging times. We appreciate this greatly and are very much looking forward to handling your logistics requirements in 2021.
On behalf of the Universal team, Happy Holidays and best wishes for a safe and healthy New Year!
Michael Glionna
President
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